I am writing to complain about poor customer service provided by your staff, Ben Mak, in the MongKok branch.
On 5 March, 2011, when I walked in the shop, Ben Mak was talking on the phone and ignored me. After I picked up a T-shirt, and found it was not for my size. I would like to ask Ben whether there was another size that fits for me. Unfortunately, Ben was still talking on the phone with his friend, and just requested me to wait for minutes and minutes. I waited for more than 15 minutes. And Ben continued to talk and talk. Worse than that, I heard that Ben told his friend he had never met a person like me before.
Since I am disappointed with the customer service, I certainly hope I can get a full apology.
Yours faithfully,
SKT
Reply by Winston and Jinsu
Dear SKT
Re: Complaint of Customer Service
We are sorry that our customer service was poor.
We usually try our best to provide good customer service but there was something (what??) out of our control.
We have provided a (s...) training for our staff about customer service, therefore there won't be any similar problem in the future.
We appreciate your feedback and we want our customers to be fully satisfied. To show our goodwill, we are enclosing with this letter a $50 coupon that you can use in our shop.
Yours sincerely
Dear SKT
Response to your feedback on customer service
Thank you for your letter of 9 March.
We agree that it is important to provide excellent customer service and we make every effort to ensure that our customers leave our store satisfied.
We have looked into the issue and have approached Ben Mak for an explanation. Our inspection shows that the poor customer service was not due to an unacceptable work attitude. Hence, we feel we cannot make the adjustment your request. We regret we cannot make an apology.(but you agree there was poor customer service?)
However, we thank you for your feedback of our store and we will provide more customer service training for our salesperson. To show our goodwill and appreciation, we are enclosing with this letter a $50 coupon that you can use with your next purchase from us.
Complaint of Customer Service
I am writing to complain about poor customer service provided by your staff, Ben Mak, in the MongKok branch.
On 5 March, 2011, when I walked in the shop, Ben Mak was talking on the phone and ignored me. After I picked up a T-shirt, and found it was not for my size. I would like to ask Ben whether there was another size that fits for me. Unfortunately, Ben was still talking on the phone with his friend, and just requested me to wait for minutes and minutes. I waited for more than 15 minutes. And Ben continued to talk and talk. Worse than that, I heard that Ben told his friend he had never met a person like me before.
Since I am disappointed with the customer service, I certainly hope I can get a full apology.
Yours faithfully,
SKT
Reply by Winston and Jinsu
Dear SKT
Re: Complaint of Customer Service
We are sorry that our customer service was poor.
We usually try our best to provide good customer service but there was something (what??) out of our control.
We have provided a (s...) training for our staff about customer service, therefore there won't be any similar problem in the future.
We appreciate your feedback and we want our customers to be fully satisfied. To show our goodwill, we are enclosing with this letter a $50 coupon that you can use in our shop.
Yours sincerely
Dear SKT
Response to your feedback on customer service
Thank you for your letter of 9 March.
We agree that it is important to provide excellent customer service and we make every effort to ensure that our customers leave our store satisfied.
We have looked into the issue and have approached Ben Mak for an explanation. Our inspection shows that the poor customer service was not due to an unacceptable work attitude. Hence, we feel we cannot make the adjustment your request. We regret we cannot make an apology.(but you agree there was poor customer service?)
However, we thank you for your feedback of our store and we will provide more customer service training for our salesperson. To show our goodwill and appreciation, we are enclosing with this letter a $50 coupon that you can use with your next purchase from us.
Yours sincerely